Frequently Asked Questions (FAQ)

What is an e-Vísa?
An e-Vísa is an electronic Vísa required for entry into Türkiye. It replaces the physical Vísa.

What do I need for my e-Vísa application?
A valid passport or travel document,

A credit card or alternative payment method,
Personal information requested during the application process.

What are the advantages of e-Vísa?
Fast and easy application process,
No need to visit consulates for a physical Vísa,
24/7 online access.

Who is eligible for e-Vísa?
Citizens of countries approved by Türkiye's e-Vísa system can apply. For details, visit this site.

Do I need to enter Türkiye on the exact date specified in my application?
No, the specified date is not mandatory. It is only used for application evaluation.

If my travel dates change, can I apply for an e-Vísa amendment for a change of date?
No, changes to the e-Vísa dates are not allowed. You may need to submit a new application.

How do you protect the information that I share during my e-Vísa application process?
All information is encrypted and securely stored, accessible only by authorized authorities.

Do I need to obtain a separate e-Vísa for people accompanying me?
Yes, each individual must apply for their own e-Vísa.

Can I get a refund if I do not use my e-Vísa?
No, e-Vísa fees are non-refundable.

Can I obtain a multiple-entry e-Vísa?
Yes, some nationalities are eligible for multiple-entry e-Vísas.

Are there any restrictions on airline companies to fly to Türkiye?
No, you can travel with any airline to Türkiye.

The information on my e-Vísa does not fully match the information on my travel document. Can I enter Türkiye with this e-Vísa?
No, all information must match exactly. Otherwise, entry will be denied.

I would like to stay in Türkiye for a period of time longer than the e-Vísa permits. What should I do?
You can apply for an extension at the relevant migration office in Türkiye.

Are credit card payments made on the e-Vísa web page secure?
Yes, all payments are processed using secure protocols.

I have realized that some of the information that I provided in the e-Vísa application requires correction. What should I do?
Contact e-Vísa support immediately or submit a new application.

I have completed my application. When will I obtain my e-Vísa?
Typically, it is sent via email within a few minutes.

I am notified by the system that my e-Vísa application cannot be processed. What should I do?
Try again later or contact the support desk for assistance.

If my e-Vísa application is denied, will my payment be refunded?
No, the fee is non-refundable.

How long before my travel date should I apply for e-Vísa?
Apply at least 48 hours before your travel date.

I have applied for a Vísa at a Turkish mission (Embassy's Consular Section or Consulate General) and wish to be updated on my application. Can I send a request for an update from the e-Vísa Support Desk?
No, the e-Vísa Support Desk only handles e-Vísa applications.

I have realized that some information on my e-Vísa does not match the information on my travel document. I know that my e-Vísa is invalid. Can I get a refund?
No, refunds are not available in such cases.

I do not want to apply for an e-Vísa. Can I get a Vísa on arrival?
Some nationalities are still eligible for Vísas on arrival, but this is limited.

I do not have a credit card or debit card. Is there any other way of e-Vísa fee payment?
Yes, alternative payment methods are available (e.g., PayPal or bank transfer).

I cannot make a payment. What should I do?
Try a different card or contact your bank for assistance.

In the "Personal Information" section there is no place for a middle name. Where should I enter my middle name?
Include your middle name in the "First Name" field.

I want the address on my payment receipt to be different than the address on my e-Vísa application. Is this possible?
No, the payment receipt address must match the application details.

What does the CVV / CVC / CVC2 number mean?
It is the security code on the back of your credit card.

Do I need an e-Vísa if I am on a cruise ship?
If you plan to disembark, you will need an e-Vísa.

My child is included in my passport. Do I need to make a separate e-Vísa application for her/him?
Yes, each individual, including children, must apply separately.

What are the criteria for the validity of my supporting document (Vísa or residence permit from Schengen or from US, UK and Ireland)?
Supporting documents must be valid for at least 6 months.

Can the citizens of all the countries eligible for e-Vísa obtain a Vísa on arrival?
No, only citizens of certain countries are eligible.

How much is an e-Vísa fee?
The fee varies by nationality. 

How long will my e-Vísa be valid for?
Typically, e-Vísas are valid for 180 days, but the permitted stay duration is limited.

Do I have to obtain a Vísa if I do not leave the international transit area?
No, a Vísa is not required if you remain in the international transit area.

For how many people can I create a family application?
Family applications are typically for up to 5 people.

Are there any criteria for family applications?
Family members must share the same passport information.

How does a family application work?
You can fill out one form to apply for all family members.

For how many people can I create a group application?
Group applications are for a minimum of 9 people.

Are there any criteria for group applications?
All group members must share the same travel itinerary.

You can fill out one form to apply for all group members.

Why is there a service fee?
The service fee covers the management and security costs of the online application process.

The duration of 90-day-stay on my e-Vísa expired and I have come back to my country timely. How many days should be passed until I reapply?
You must remain outside Türkiye for at least 90 days before reapplying.

May I apply for a new e-Vísa while I am in Türkiye?
No, you cannot apply for a new e-Vísa while in Türkiye.